How to start a remote control session ? : Support Center

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How to start a remote control session ? Print

Modified on: Tue, 29 Oct, 2019 at 2:59 PM

Foreword

In some case, answering to your ticket may require a remote control session.

This can be done with a customized version of TeamViewer.

Procedure

Download and start the customized TeamViewer QuickSupport module : https://get.teamviewer.com/68upg5x
Send your ID and password

The agent assigned to your ticket should take control of your computer a few moments later.

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