Getting support

What is Romans CAD Support Center ?
This Support Center is dedicated to customers with active maintenance contract. You can create an account, have access to articles and create support ti...
Mon, 13 Nov, 2017 at 10:51 AM
How can I create an account ?
Context Any customer with active maintenance contract can request support through our ticketing system and can find information in the existing articles...
Tue, 30 Jan, 2018 at 10:04 AM
How can I create a new support ticket ?
Foreword Any customer with active maintenance contract can request support through our ticketing system. There are two ways to create a new suppo...
Tue, 2 Apr, 2019 at 12:47 PM
How to start a remote control session ?
Foreword In some case, answering to your ticket may require a remote control session. This can be done with a customized version of TeamViewer. Proce...
Tue, 29 Oct, 2019 at 2:59 PM
Where do I find RCS installation package ?
Through RCS Support Center, you can download different software installation packages. The download links are available in dedicated articles (Ex : &quo...
Thu, 12 Jul, 2018 at 6:16 PM
Sending additional files : recommendations
Foreword It is sometimes helpful to send us files that will help us to understand your question or your problem. Recommendations You can attached ...
Tue, 2 Apr, 2019 at 12:52 PM