Sending additional files : recommendations

Modified on Tue, 2 Apr, 2019 at 12:52 PM

Foreword

It is sometimes helpful to send us files that will help us to understand your question or your problem.

Recommendations

You can attached files up to a total of 15 MB

.PNG is the recommended format for images and screenshots. If you need to add comment, you can create a .PPTX or a .DOCX, then export it as a .PDF, and attach this .PDF.

.MP4 is the recommended format for videos and movies.

If you use .PNG of .MP4, there is no need to compress them in a .ZIP or .RAR file.

Big files

If you need to send bigger file, you can use a third party tool.

With WeTransfer for example, send the file using a link, then insert that link in a reply of the ticket conversation.

Otherwise, it will create a new ticket and confusion.