Identification number detection problem

Foreword 

RCS application use Sentinel SuperPro key as Hardware Dongle. 

It embed an identification number that should be readable by RCS application.

It might happens that the Hardware Dongle identification number cannot be read by the application.

In that case, the second field of the "License registration" dialog box wil be left empty.

This issue might come from your system or from the hardware dongle itself. 

This article will give you guidelines to clarify the origin of the problem.

Check Sentinel System Driver installation

First, remember that Sentinel System Drivers should be installed to let the application read that Identification number.

If not, please install it.

If it is already installed, please check you have the latest available version installed.

If not, please upgrade.

See Hardware dongle download page 

Test your configuration with Sentinel Advanced Medic

You can test your system configuration with Sentinel Superpro Medic tool.

It will check which driver is installed, and if a Hardware Dongle is detected.

See Hardware dongle download page 

In any cases, it is recommended to make the same tests on another computer to confirm the diagnostic..

Conclusion

If, on both computer, 

• Sentinel USB driver is installed and checked
• BUT SuperPro Key is not found 

If on both computer 

• Sentinel USB driver is installed and checked
• SuperPro Key is found 
• BUT Identification number is not correctly read by the application

please contact us, creating a support ticket for example.